Enterprise Agreement
Signed contracts, service levels and invoicing for teams whose policies require them.
Most requests don't need one
Most of what procurement and security teams need is already published, and applies to every account on every plan. You don't need to ask us for any of it:
- Data Processing Agreement — pre-signed, GDPR Article 28 compliant. Download it; no signature from us is required.
- Security & sub-processors — where your data is processed, who processes it, retention and deletion, and our current certification status.
- Terms of Service — our standard agreement, which applies to every account.
- Privacy Policy and GDPR compliance.
- Paying by bank transfer. If your finance team cannot pay by card, we can issue an invoice for payment by transfer on any plan or credit pack. Email support@veriphone.io — this does not require an Enterprise Agreement.
Most customers — including large organisations — are live the same day on these documents alone.
When you do need one
An Enterprise Agreement is for organisations whose internal policies require commitments we cannot make on published terms:
- A signed Master Services Agreement, or our service added to your own contract paper.
- A Service Level Agreement with defined availability targets and service credits.
- A negotiated Data Processing Agreement, rather than our published one.
- A bespoke security assessment or vendor questionnaire.
- Payment terms — a purchase order, or net payment terms after delivery.
- Onboarding through your existing supplier or reseller, or a cloud marketplace.
What it costs
An Enterprise Agreement is charged as a fixed annual fee, and covers the commitments and the work behind them — drafting and review, the service levels we take on, and the assurance work that goes with them. Your usage is billed separately, on the same rates you can see on the pricing page.
What you are buying is certainty: obligations in writing, signed, that we can be held to. That is a different thing from a lower unit price, and it is worth being straightforward that an agreement is not primarily a way to reduce one.
If pricing is what you want to discuss, we are happy to have that conversation on its own — tell us about your volumes and we will talk it through.
How it works
- Tell us what your policy requires. Use the contact form and name the specific clause, document or questionnaire. The more precise you are, the faster we can tell you whether you need an agreement at all — often the published documents already cover it.
- We come back with a straight answer. Either the document you need already exists and we point you at it, or we set out the scope and the annual fee in writing. We reply to every enquiry.
- Order form. A single page naming the parties, the fee, the term, your usage rates and the documents it incorporates. Signing it is what starts the work.
- Then the paper. We are happy to work from your contract where you have one, subject to our standard service schedule; ours is available if you would rather start from a draft. Security questionnaires and assessments are completed at this stage.
- Signature and invoice. We issue the invoice on signature; credits are activated when payment is received.
How long this takes depends mostly on your side — where no changes are requested it tends to move quickly, and we will tell you honestly if something on our side is going to be slow.
Start here
If you have read the published documents above and still need contractual commitments, get in touch and tell us which ones. If you are not sure, send us your security questionnaire or the clause your policy requires and we will tell you honestly whether an agreement is needed — often it isn't.